FAQ

Orders are processed and shipped within 1–2 business days. Domestic delivery typically takes 3–5 business days. International shipping varies by destination, generally 7–14 business days.

Yes. We ship to over 50 countries worldwide. All international orders are fully insured and tracked. Import duties and taxes may apply depending on your country and are the responsibility of the buyer.

Every piece is carefully wrapped in archival tissue and placed in a custom BOUTIV box. The exterior packaging is discreet with no branding visible — your privacy and security are paramount.

Absolutely. You’ll receive a tracking number via email as soon as your order ships. You can also track your order from your account dashboard.

We accept Visa, Mastercard, American Express, PayPal, and buy-now-pay-later options through Affirm and Klarna — making luxury more accessible without compromising on quality.

Orders can be cancelled or modified within 1 hour of placement. After that, our team begins the final inspection and packaging process. Contact support@boutiv.com immediately if you need to make changes. Our team responds within 24–48 hours.

Yes. All transactions are processed through encrypted, PCI-compliant payment systems. We never store your full card details on our servers.

Yes. Through our partnership with Affirm and Klarna, you can split your purchase into interest-free installments at checkout. Subject to approval.

Every item is graded on a scale: New/Unused (never carried, tags may be attached), Excellent (minimal signs of use, no visible wear), Very Good (light signs of use, minor marks), Good (moderate use with visible wear noted in listing), Fair (significant signs of use, priced accordingly), and Giftable (pre-owned but in gift-worthy presentation). Each listing includes detailed photos and a full condition description.

Without exception. Every piece passes our dual-layer authentication process — AI-powered analysis followed by hands-on expert verification. Items ship with a BOUTIV Certificate of Authenticity and are backed by our full money-back guarantee.

When available, original packaging, dust bags, authentication cards, and accessories are included and noted in the listing. If an item does not include original accessories, this is clearly stated.

The listed price includes the item, authentication, condition grading, and BOUTIV packaging. Shipping costs and applicable taxes are calculated at checkout.

Every item undergoes a two-step process: first, our proprietary AI system analyzes 50+ data points including stitching, hardware, materials, and serial numbers. Then, a human authentication specialist physically inspects the item. Only pieces that pass both layers are listed.

We stand behind every piece we sell. If you have any concerns about authenticity, contact us immediately at support@boutiv.com. If an item is found to be inauthentic, we provide a full refund — no questions asked.

Yes. Every item ships with a BOUTIV Certificate of Authenticity that includes a unique verification code linked to your purchase.